Help Center

Help Center

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Frequently Asked Questions (FAQs)

What is the difference between AirSense and AirStart CPAP machines?

same point

  1. It is a type of machine that adjusts pressure automatically (Auto CPAP).
  2. same size and weight
  3. Provides pressure values from 4-20 CmH2O
  4. Comes with a built-in humidifier
  5. The same can be detected for the sleep apnea index (AHI).

spot the difference

  1. AirSense has an Auto Ramp system, when turned on. The machine will release air pressure at a low level. Before the time we set, for example 10 minutes, so that we can start falling asleep easily. and if the device detects apnea during this period The machine will increase the pressure to maintain immediately. In AirStart, the machine will release low pressure air. Until the time we set, even if there is apnea.
  2. AirSense comes with a temperature control tube. To prevent condensation in the tube, the AirStart part comes with a simple tube.
  3. AirSense comes with a built-in cellular system to automatically collect usage data on the cloud. Downloading results can be done via a Web browser such as Chrome without having to have the device nearby. AirStart will store data on the device only. Result download must be done via SD Card only.
  4. AirSense detects more sleep breathing disorders, including AHI, Obstructive Apnea Index, Central Apnea Index, Hypopnea Index, and Cheyne-Stokes Respiratory. AirStart will only detect AHI.

How are auto CPAP machines different from semi-auto machines?

Automatic CPAP (Auto-adjusting CPAP, Auto CPAP) machines automatically adjust the pressure to suit our symptoms every 1 minute throughout the night. Semi-auto CPAP machines provide constant pressure throughout the night. But will automatically adjust the pressure up and down every 30 hours (or about 5 days) with the adjusted pressure not exceeding +/- 3 cmH2O

What is the difference between the DreamStation CPAP machine and the Transcend 365?

Philips DreamStation (full-sized unit – home-focused)

  • It is larger in size and heavier (about 1 kg).
  • can set various directly through the device screen
  • Provides softer flow and a quieter sound
  • Detect other sleep disorders that can be more than the basic value, such as periodic breathing, etc.
  • Suitable mainly for home use.
  • Humidifiers are larger. use more water
  • In the case of using a battery It cannot be used with a humidifier.

Transcend 365 (small device – focus on travel)

  • Smaller and lighter (about 360g)
  • Wind force (Flow) is stronger and louder.
  • Detects basic sleep disorders such as sleep apnea. shortness of breath, etc.
  • Suitable for frequent travellers. focus on off-site use
  • Humidifiers are smaller, use less water.
  • In the case of using a battery Can be used with a humidifier (humidifier)

Other than that, there are the same basic features such as a color LCD screen for displaying usage and various settings, a system to reduce exhalation resistance, Ramp time, support for humidifiers and batteries, can store usage data and can be printed as a report, etc.

What type of water should be used to fill the CPAP machine humidifier or oxygen concentrator?

It is best to use the type of distilled water listed on the bottle as Sterile water for inhalation or bottled water. or boiled or filtered water, do not use tap water

ozone dryer Can I kill covids?

Ozone gas (O3) has the ability to kill viruses and bacteria. But at present, there is no research to support that it can kill the corona virus 2019.

However, during the SARS outbreak in 2003, ozone was used to kill SARS-CoV-1. This is in the same family as SARS-CoV-1, it is possible that Ozone can also kill the COVID-19 virus.

Note: Ozone drying is recommended only for equipment such as air tubes and masks. Ozonating the CPAP/BiPAP machine is not recommended.

In detail, the AHI values are abbreviated as 1.Total Clear Airway Apneas and 2.Total Obstructive Apneas. What is the ratio between these 2 numbers?

Hello, first of all, I would like to explain these 2 sub-values first. The difference will be at the cause of the symptoms as follows.

1) Total Clear Airway Apneas (CA) is the number of episodes of sleep apnea. “Because of the midbrain,” this condition is sometimes referred to as Central Apneas. This condition can happen to anyone. It's not something to worry about.

2) Total Obstructive Apneas (OA) is the number of episodes of sleep apnea. “Due to the obstruction of the upper respiratory tract.”

People with sleep apnea can have 3 forms:

1) There is only OA.
2) There is only CA.
3) There is a mixture of OA and CA.

CPAP machines can only treat OA, where two values may be greater than one. Depending on the physical condition each night, but if these 2 sub-values are combined, the AHI can be calculated at no more than 5 times per hour. Medically, the treatment is considered to be effective (AHI value less than 5 does not affect our physical health).

In short, you don't have to worry about which value is greater, but let the AHI not exceed 5, it's okay.

If you use a Philips Dreamstation Auto CPAP and humidifier, there is a lot of steam in the mask. Until you have to wake up before the time how to fix

To fix it, follow the steps below.

1) In the case of using a heated tube, check the heat level of the hot tube. This should be 1-2 levels higher than the heat level of the humidifier. For example, if you set the heat level of the humidifier to 3, the heat level of the hot pipe should be set to 4-5, etc. If there is still steam. a lot of water or use it as a normal pipe, proceed to item 2

2) Try lowering the heat level of your humidifier. There will be levels from 1-5, try to decrease by 1 level and try to see if the steam decreases or not, for example, if currently set to 3, reduce to 2.

*See here for how to set the heat level for humidifiers and hot pipes. https://www.nksleepcare.com/help/dreamstation-adjust-heat-level/

3) If doing both methods above, there is still a lot of steam problem. This may be caused by setting the air pressure too low. Causing the breath not to be released from the mask in time, causing steam This is a very rare case. Please contact the salesperson who takes care of you or the after-sales service department at number 091-003-0209 for staff to help check and adjust the air pressure settings.

How many watts does the battery of the BiPAP A40 have?

The battery of the BiPAP A40 has a capacity of 4440 mAh, the energy consumption per hour is 66 Wh, and the battery voltage is 14.8 V.

Uwish and Dorma, these two models are very affordable. How are they different?

Both models are the same Auto CPAP machines, the price includes the mask, and both models come with a 3-year warranty. what is different

  1. Uwish made in Taiwan / Dorma made in USA
  2. Dorma in this price includes a humidifier (Humidifier) / Uwish must buy an additional humidifier if needed.
  3. Uwish has 3 levels of exhalation resistance reduction system / Dorma has 1 level

In addition, the main functions are similar, the machine noise is equally quiet.

When using a CPAP machine, why do you have so many dreams? Both good and bad dreams, are they normal?

Normally, people with obstructive sleep apnea (OSA) will not have complete cycles of sleep (Sleep stage), especially during deep sleep and dream sleep is absent or very rare. When using a CPAP machine, we will have all levels of sleep. This includes the REM stage, or dream sleep. So frequent dreaming while using a CPAP machine is normal and a good thing.

What is the difference between an oxygen concentrator and a ventilator?

The oxygen concentrator increases the amount of oxygen in the lungs. For patients with air sac problems that cannot purify enough oxygen from the air into the body such as emphysema patients Therefore, it must provide air with a higher percentage of oxygen than normal air, namely 90% or higher.
The ventilator is used for patients whose lungs are unable to bring air into the lungs in the required volume, such as patients with pulmonary muscle weakness. The machine will help create more air pressure in the lungs to increase the lung volume. Patients using a ventilator may not need an oxygen concentrator. because the lungs can purify the oxygen normally without any problem
But some of you may encounter both problems. That is, the lungs are not strong, they have to use a ventilator to get the right amount of air. and the lungs themselves are unable to purify enough oxygen For this type of patient, the doctor will use both an oxygen concentrator and a ventilator.

What is the difference between Philips DreamStation Auto and DreamStation Go Auto CPAP machines?

Both models are automatic pressure-adjusting CPAP machines. About the functionality, everything is the same, but the DreamStation Go model is developed for people who focus on portability and travel. The different points are as follows.

The DreamStation Go has an integrated battery, meaning it can be attached to the body, while the regular DreamStation has a separate battery. Use must connect to each other.

The DreamStation Go has a touchscreen display, while the regular DreamStation has buttons and dials.

– Can be used with both humidifiers, but the DreamStation Go humidifier will arrive in May.

– The regular DreamStation uses a 15mm heated tube, while the DreamStation Go uses a 12mm air tube that cannot be heated.

I want to know about the humidifier and the temperature control tube. What are you doing?

Humidifiers increase the humidity in the air they emit. Comes with a water bottle There is a heating tray to warm the water. Because the air released is stronger than we normally breathe. As a result, the nose or throat can be dry. As for the temperature control tube or heated tube, it is a special tube that has a heating system around the tube, preventing water droplets from condensation remaining in the tube. If using a conventional pipe, there is often a large amount of water droplets. and can flow into the mask and into our nose If using a CPAP machine and using a complete set of humidifiers and heat pipes like this The patient will be most comfortable.

CPAP machine and oxygen concentrator What's the difference?

The CPAP machine sucks in the air in the room and creates higher air pressure. to stretch our respiratory channels wider to treat snoring or sleep apnea This is caused by the narrowing of our airways while sleeping. (Read more from the article. What is CPAP?)

partOxygen Concentrator Will suck in more air in the room to filter out the part that is concentrated oxygen for us without creating higher air pressure in any way Used for patients with lack of oxygen. or the lungs are unable to absorb enough oxygen from normal air

Therefore, CPAP machines and oxygen concentrators perform different functions Used to treat different symptoms or diseases, in conclusion, those who have snoring or sleep apnea. A CPAP machine must be used, while those with respiratory diseases such as emphysema, chronic obstructive pulmonary disease, etc. must use an oxygen concentrator. Some people have two conditions, such as sleep apnea and lung disease. The doctor may order the use of both machines.

What is the difference between the Philips Dorma 500 and DreamStation Pro CPAP machines?

The Dorma 500 is an economical pressure-adjusting automatic CPAP machine. It has all the necessary basic functions, such as a pressure reduction function at the beginning of the ramp (ramp) or a function to reduce resistance when exhaling (flex). The set comes with a humidifier ( humidifier) but without hot pipes to prevent condensation in the pipes.

The DreamStation Pro is a semi-automatic CPAP machine. That is, the machine will provide constant pressure throughout the night. but will automatically adjust the pressure up and down every 30 hours (or about 5 days) with the adjusted pressure not exceeding +/- 3 cmH2O

The DreamStation Pro is a newer version. And will have more functions and features than the Dorma, with all the functions of the DreamStation Auto, a model that automatically adjusts the pressure throughout the night.

download Comparison table of features of CPAP machines

From the information obtained initially, it was found that the sleep examination at home was 8,900 baht. I don't know if there will be an additional charge or not. Can I use a credit card or pay in installments? What are the banks?

The service fee for a detailed examination is 8,900, you can pay by swiping your credit card (accept all banks' credit cards), but you can't pay in installments. In the event that the customer's house is in Salaya, you can go and inspect it, there is no additional charge. If you have any additional questions, you can contact the Call Center at the phone number 02-328-4838 thank you

process of integrating medical diagnosis Until the decision about treatment How many days does it take in total?

In the case of a detailed sleep examination at home The period from the examination until the doctor's diagnosis takes about 2 weeks. During that time, we offer a free trial of CPAP machines for 7 days. You can use the results from the trial of the CPAP machine together with the doctor's diagnosis to find a further treatment method. Which we have a service to listen to the results with a specialist doctor for free (if there is a medication or other treatment fee Customers have to pay by themselves.)

Sleep test (Sleep Test) Can I meet with the officer on Sat-Sun or not?

The sleep inspector is convenient to check every day, Monday – Sunday. As convenient as the customer But must reserve the queue at least 1 day in advance to schedule the staff's work. yes

How do we know what kind of sleep test (Sleep Test) should be? Do I need to see a doctor first? Due to the appointment queue according to the social security of the Rama Hospital, the queue is Jan. 2019. Can't wait because it has a lot of impact in everyday life.

Detailed sleep monitoring at home You can check it without having to see a doctor first. detailed sleep examination Can detect snoring andObstructive Sleep Apnea (OSA) There is an electroencephalogram (EEG) and an electrocardiogram (EKG) that can measure sleep efficiency whether deep sleep, shallow sleep or dream sleep. with resolution Efficient and accurate, similar to the examination in the hospital.

I would like to know the procedure for contacting me to purchase a CPAP machine through Rama Hospital.

Procedures for contacting to buy a CPAP machine through Ramathibodi Hospital

  1. Patients who decide to buy a CPAP machine through the hospital, bring the device purchase order document + medical certificate. (In the case that can be reimbursed, such as government officials, state enterprises, etc. can be reimbursed in the amount of 20,000 baht according to the right of the Ministry of Finance. Comptroller General's Department) come to contact the Sleep Disease Center, 7th floor.
  2. The center staff will ask for details about the machine you want to buy, such as the company name, model, price, and check the documents as well as recommend payment and make an appointment to pick up the machine within 2 days after the date of purchase.
  3. In the event that the patient lives in other provinces or wants to pay and receive the CPAP machine, the patient should call the company representative with details about the desired machine and inform the date of coming to buy the CPAP machine so that The company brought the device to deliver first. And call the center to make an appointment for the date to buy + receive the CPAP machine.
  4. Patients can come to buy and receive a CPAP machine on official days and hours. From Monday to Friday from 8:30 a.m. to 6:00 p.m. or call 02-200-3768 press 0 and 02-200-3762 press 0.

See details directly from the Rama Hospital website here.

I would like to know the procedure for making an appointment for a sleep examination at Rama Hospital.

The procedure for contacting a sleep examination appointment with Rama Hospital is as follows:

1. Make an appointment to see a doctor for a doctor to diagnose the symptoms. before submitting the sleep examination appointment
1.1 Able to make an appointment to see a doctor According to the following clinics: Internal Medicine Clinic, Level 1, Somdech Phra Debaratana Medical Center Building Tel. 02-200-3998, 02-200-4022
– Ear, Nose and Throat Clinic, 2nd Floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-4069-70
– Ajarn Medicine Clinic, 4th floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-3508-9
– Ajarn Ottolaryngology Clinic, 4th floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-4249-50
**Sleep examination service fee will be calculated from the clinic where the patient makes an appointment with a doctor**
2. On the day of the visit to the doctor please bring cash To place a deposit of 3,000 baht for the sleep examination fee at the finance before coming to contact the Sleep Disorder Center.
3. Bring the doctor's order document. With a deposit receipt of 3,000 baht, come to contact to make an appointment at the Sleep Disease Center, 7th floor, Somdech Phra Debaratana Medical Center Building.
4. Sleep Disorders Center Staff will make an appointment for a sleep test along with explaining the preparation process before coming for the examination and issued a listening appointment card for results with the doctor

(Ear, Nose and Throat Clinic, the center cannot issue a card to listen to the results, must ask the staff of the Ear, Nose and Throat Department to make an appointment only.)

See details directly from the Rama Hospital website here.

Can sleep test be reimbursed?

If you are a civil servant, you can reimburse the sleep test fee, only if you are admitted to a government hospital.

Is there a way to cure sleep with open mouth?

As a remedy for sleeping with your mouth open, I would mainly recommend using a chin strap in conjunction with a nasal CPAP mask, or alternatively replacing a nasal mask. Used as a mask that covers both the mouth and nose (Full Face mask).

a person who sleeps with his mouth open After using it, when I wake up, I have a headache. I don't know why.

People who sleep with their mouths open or who sleep through their mouths breathe. When using a CPAP machine, air pressure can often leak through the mouth. This causes the pressure to drop and is not enough to treat snoring. Or sleep apnea at that time. In addition, when air leakage occurs, most machines have a pressure compensation function. The machine will blow more air to automatically compensate for the lost pressure. causing the user to receive higher air pressure than usual The higher wind pressure may cause headaches. I recommend using a chin strap in conjunction with the mask. Or change to a full face mask to cover the mouth and nose to solve the problem of sleeping with an open mouth. or breathing through the mouth

I would like to know if there are any centers or agents in the northeastern region or in Roi Et?

Now there is no agent in the Northeast region. Please contact the head office in Bangkok. We can send it to all over the country. Please contact the company at No. 02-462-6441-2 during business hours

Inquire about RESMART AUTO CPAP's pressure adjustment system. Assuming that during the first sleep (not yet asleep), the pressure is 5 cmH2o. The pressure will be adjusted according to the breathing condition of the patient at that time, right? But when breathing stops, the pressure will increase, such as 12 cmH20, to open the airway for breathing. And after that? When the patient is breathing and breathing at a normal rhythm Will the machine reduce the pressure immediately or not?

Normally, Auto CPAP machines will increase the pressure quite quickly when it detects apnea. But when the user returns to normal breathing, the device will not reduce the air pressure immediately. Instead, it makes sure that the user is breathing normally for a certain period of time. therefore gradually adjusting the air pressure This is to prevent the pressure from going up and down in a whimsical way. In the RESmart Auto group, there is a special setting that can be adjusted to suit each user more thoroughly:

1) 3 levels of pressure can be set, for example: Set the initial pressure at 4, the maximum pressure at 12, and the treatment pressure at 8 cmH2O, etc. The machine will run at a pressure between 4-8 mainly, will run more than 8 only when absolutely necessary. And when the pressure runs between 8-12, it won't be long when the user breathes normally, the pressure will drop quickly. than when the pressure is between 4-8

2) Sensitivity can be set to detect apnea. (Sensitivity) if we set the sensitivity more The pressure reacts faster to changes in our breathing.

Both of these abilities should be able to solve the problems asked. Still, it's recommended to try it out first. When registering, specify that you want to set a low Treatment Pressure (no more than 8 cmH2O) and set Sensitivity at level 5 (maximum).

Is the headband sold separately?

Treatment at Rama Hospital. Want to try and buy a device using government reimbursement rights. I don't know what to do.

Government officials who want to use their right to reimburse directly Must see a doctor and pass a sleep test from the hospital first only.
Contact us to test the machine at Sleep Disease Center, 7th Floor, Ward 1, Somdech Phra Debaratana Medical Center Building Tel. 02-200-3768

Additional information:

For government officials / pensioners / state enterprise employees And related persons with rights such as parents, spouses (children-daughters who are not over 20 years old) can exercise the rights as follows:

  • Able to reimburse sleep analysis fee (Sleep Test) according to the right (7,000 baht)
  • Able to reimburse the treatment machine (CPAP) according to the right (20,000 baht) in case the machine cannot be repaired. Can be replaced every 5 years
  • Able to reimburse for one set of nose or mouth masks that can be used with CPAP machines (4,000 baht) per year.

The procedure for contacting a sleep examination appointment with Rama Hospital is as follows:

1. Make an appointment to see a doctor for a doctor to diagnose the symptoms. before submitting the sleep examination appointment
1.1 Able to make an appointment to see a doctor According to the following clinics: Internal Medicine Clinic, Level 1, Somdech Phra Debaratana Medical Center Building Tel. 02-200-3998, 02-200-4022
– Ear, Nose and Throat Clinic, 2nd Floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-4069-70
– Ajarn Medicine Clinic, 4th floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-3508-9
– Ajarn Ottolaryngology Clinic, 4th floor, Somdech Phra Debaratana Medical Center Building Tel. 02-200-4249-50
**Sleep examination service fee will be calculated from the clinic where the patient makes an appointment with a doctor**

2. On the day of the visit to the doctor please bring cash To place a deposit of 3,000 baht for the sleep examination fee at the finance before coming to contact the Sleep Disorder Center.

3. Bring the doctor's order document. With a deposit receipt of 3,000 baht, come to contact to make an appointment at the Sleep Disease Center, 7th floor, Somdech Phra Debaratana Medical Center Building.

4. Sleep Disorders Center Staff will make an appointment for a sleep test along with explaining the preparation process before coming for the examination and issued a listening appointment card for results with the doctor

(Ear, Nose and Throat Clinic, the center cannot issue a card to listen to the results, must ask the staff of the Ear, Nose and Throat Department to make an appointment only.)

Procedures for contacting to buy a CPAP machine through Ramathibodi Hospital

  1. Patients who decide to buy a CPAP machine through the hospital, bring the device purchase order document + medical certificate. (In the case that can be reimbursed, such as government officials, state enterprises, etc. can be reimbursed in the amount of 20,000 baht according to the right of the Ministry of Finance. Comptroller General's Department) come to contact the Sleep Disease Center, 7th floor.
  2. The center staff will ask for details about the machine you want to buy, such as the company name, model, price, and check the documents as well as recommend payment and make an appointment to pick up the machine within 2 days after the date of purchase.
  3. In the event that the patient lives in other provinces or wants to pay and receive the CPAP machine, the patient should call the company representative with details about the desired machine and inform the date of coming to buy the CPAP machine so that The company brought the device to deliver first. And call the center to make an appointment for the date to buy + receive the CPAP machine.
  4. Patients can come to buy and receive a CPAP machine on official days and hours. From Monday to Friday from 8:30 a.m. to 6:00 p.m. or call 02-200-3768 press 0 and 02-200-3762 press 0.

Can teeth gums be lifted?

Rubber teeth can't be retracted.

I want to know that if we use a CPAP machine, do we have to use it forever?

CPAP use must be continued until symptoms improve. In which the symptoms can be improved, it requires self-care such as exercising, losing weight, refraining from smoking, etc. There are some patients who lose weight and exercise until they can stop using the machine. But most of them have to use it all the time.

If wanting to borrow the device to test, where should I contact?

You can register to request to test the device by following this link -> Register to try the machine.

How does the cpap machine release the Co2 gas?

Normally, when using a CPAP machine for patients who use the mask. The mask body has a ventilation hole for venting CO2 gas, allowing the CO2 gas from the patient's exhalation to be discharged normally.

Will a cpap machine make CO2 congested? If the patient has a history of Co2 congestion

Some groups of patients with CO2 congestion can use a CPAP machine. In any case, please consult a doctor who treats you better. whether the patient can use a CPAP machine

Swipe a Kasikorn card 0% for 6 months, what should I do?

We have a swipe machine for you.

What is the difference between Titrate Mode and Auto Mode in RESmart?

Hello, both of the 2 modes work with automatic pressure adjustment. but differs only in the pressure range, with the Titrate Mode providing a wider pressure range than the Auto Mode

For example, in titrate mode, set Init P = 5, Treat P = 8, Max P = 12, ramp = 10 min –> The pressure value will start at 5 cmH2O for 10 min and will run automatically between 5- 12 cmH2O over night (can be reduced to as low as 5 cmH2O), with a focus on treatment (Treat P 8 cmH2O)

As for Auto mode, set Init P = 5, Treat P = 8, Max P = 12, ramp = 10 minutes –> The pressure value will start at 5 cmH2O for 10 minutes, then will run automatically in the range of 8 -12 cmH2O all night, you can see that in this mode the pressure value can only come down to a minimum of 8 cmH2O, while in the Titrate mode it can drop as low as 5 cmH2O

It is recommended to set it to titrate mode to make it easier to sleep. Because in this mode, the air pressure can be reduced much lower than in other modes.

As for the AHI and SNI values shown on the device, they are hourly values. Both values should not exceed 5 times per hour.

I would like to know how to read the results report downloaded from the RESmart device.

In the graph showing the details of each day. The first graph is the pressure in each minute. This one, if it is a Manual machine, will show the set pressure value. But if it's an Auto machine, it will automatically show the pressure that the machine changes.

The second graph shows the level of snoring. Here the machine detects from the vibration of our breath. If using a CPAP machine, we won't hear a snoring sound, but there may be a vibration of the breath. It is counted as a percentage, for example, 10 breaths, snoring 1 time is counted as 10%, etc. Snoring is not as serious as cessation of breathing. However, it should not exceed 10-15%.

The third graph shows air leaks. The vertical graph is displayed in x10 Liter/min units, for example, if showing the 5th value, it indicates that there is a leak of 50 liters of air per minute, etc. If there is a slight leak, the machine will automatically compensate the pressure. (Available for all models), however, the leak level should not exceed 30 liters per minute.

The last one is a graph showing Apnea and Hypopnea. The pink graph shows Apnea and the green graph shows Hypopnea. 20 seconds etc. However, the program can only be displayed for a maximum of 60 seconds. The AHI value will be displayed on the summary page.

Returning to the summary page (first page), the values have the following meanings.

  • Int is the initial set voltage.
  • Mean is the average daily pressure.
  • P95 is the optimal pressure for treatment.
  • Leaks here show the total number of hours the leak occurred.
  • Compl. (Compliance) Displays the total number of hours used that night.
  • AHI (Apnea-Hypopnea Index) shows the index of apnea and hyperventilation in sleep, the unit is the average number of breaths per hour (AHI value should not exceed 5).
  • SNI (Snoring Index) shows the snoring index. The unit is the average number of strokes per hour (the SNI value should not exceed 5 as well).

Does the cpap need to be caribrated?

Normally, the CPAP machine should be calibrated every 1-2 years. You can bring the machine to us to calibrate it, including checking the condition of the machine, mask condition, working in other parts. and clean the inside of the machine as well

Can I take my cpap machine abroad?

CPAP machines can be taken abroad. It is advisable to carry it on the plane through x-ray as usual and prepare a copy of the medical certificate and user manual of the machine. (Both English) in case the airport staff asks to check. then present the said document, it will pass without any problem As far as I know, most of the many The country will not ask or call for inspection because they will already know what device it is. This is in the case of just taking it on board. but not in use while on the machine

After using the machine, I encountered a problem with rhinitis and runny nose (allergy). What should I do?

If you have nasal inflammation or runny nose from using CPAP, it may be that the air pressure is stronger than normal. It can cause irritation of the nasal mucosa. If the voltage is lowered and the Avg. AHI value is still less than 5, there is no problem. AHI < 5 is considered normal. In addition, I recommend going to see a doctor to consult and check the allergy symptoms as well.

If you are allergic to swollen nose Can I use a Cpap machine?

In fact, if the nose is swollen or inflamed, it is not recommended to use CPAP, but if it is really necessary. It is advisable to start with a gentle pressure first, and if it is an auto machine, set the maximum not too high, such as 10, etc., because the air from the CPAP machine is stronger than normal breathing. It may sting or inflame your nose. And having a blocked nose may cause the device to increase the pressure higher than it should be. Because I think it's caused by a blockage in the throat.

If you want to set up a new device due to losing the original value What should I do?

You can contact us. We will keep all customer's device settings information -> Contact Us

I had a chance to do a sleep test and the doctor used CPAP, how should I start?

  1. Learn about what a CPAP machine is, how it works, and what equipment is required. Start from this article -> What is a CPAP machine?
  2. Contact us for an initial consultation with staff.
  3. Send sleep test results to staff
  4. click to Register to try a CPAP machine You must fill in details such as contact number, delivery address. And specify the model you want to try, etc. If you don't know which model you should use. Just specify that we can choose for you. (For delivery outside Bangkok area There will be a deposit first. please read the details from the registration page)

I have been using the machine for almost 3 years. Suddenly, the snoring symptoms came back. Why is that?

The above symptoms can be caused by two reasons: 1) The pressure range set is not enough for the current physical condition – that is, even if it is an Auto unit, we will set the pressure range to suit what we use. By not being very wide, such as 5-12 cmH2O, etc., in order to make the machine work more efficiently. respond faster to our sleep apnea which if we use it for a long time Our physical condition may change, such as getting fatter or getting older. causing the need for higher pressure must also set a wider pressure range

and 2) if used for a long time, the air pressure of the machine may be inaccurate according to service life I recommend trying to adjust according to item 1) first (adjust Max APAP value to be higher by 2 cmH2O, try to follow the manual). Bring the device to the office for the technician to calibrate the pressure for you.

I would like to ask. I'm using another CPAP machine but the mask is broken. Can I change to use the mask that NK sells?

Yes, our masks and air tubes can be used with all brands of CPAP machines.

Are the air tubes of each brand of CPAP machine the same diameter?

The air tube of the CPAP machine will have a standard diameter of 22 mm. Length 6 feet (180 cm.) Same as every brand. Can be used with most CPAP machines. Except for some brands of machines that require an air duct with a sensor pipe inserted inside. All of our masks can be used with standard pipe sizes.

How should I clean my CPAP machine? Is there any part that can be removed to wash with water?

In our CPAP machine manual, there will be cleaning instructions at the end of the book.

Maintenance

  1. Wipe off the mask every morning. By using a cloth or tissue moistened with water mixed with shampoo or mild soap. (Do not use hot water) Wipe and rub gently on the parts that are in contact with the surface to remove oily stains. then wipe it off with a dry cloth
  2. Rinse the air ducts at least once every week with plain water (not hot water) and let them air dry.
  3. Replace the air filter every 2 months or less if the filter is very dirty. which the user can unpack to see at any time To order a new filter, contact the company at 02-462-6441 or 082-2233-710.
  4. The machine, use a dry cloth or a damp cloth to wipe around, do not wash with water.

I use the AutoCPAP machine and I have clear nasal discharge every morning, why is that?

This is because the airflow from CPAP is higher than the airflow from normal breathing. May cause irritation and runny nose. It is advisable to consult a doctor about snoring. Or consider using an additional humidifier to reduce irritation in the nasal passages.

Can I buy a cpap machine without having to do a sleep test?

It is advisable to do a sleep test before buying a CPAP machine or to see a sleep doctor. In order for the doctor to determine if it is necessary to do a sleep test first or not.

Doing a sleep test, in addition to identifying if you have snoring or sleep apnea (sleep apnea) or not, can also check other things such as measuring the quality of sleep to see if it's good or not. Is it shallow in sufficient quantity? How are you sleeping? It can also detect other sleep disorders. In addition to sleep apnea, as well as abnormal heartbeat conditions. or a state of sleep and leg twitching, etc.

In addition, for those who want to buy a CPAP machine to treat sleep apnea. Having a sleep test result will allow our staff to adjust the machine settings to suit you.

However, there may be some people who go to the doctor and the doctor tells them not to do a sleep test. Most of them have obvious symptoms such as loud snoring, daytime sleepiness even after sleeping a lot. a lot of weight, etc. The doctor may recommend using CPAP as a treatment without having to do a sleep test first.

Can I use the social security privilege to reimburse the CPAP machine or not?

Normally Social Security eligibility will not be able to reimburse CPAP machines except in some cases where doctors refer patients from eligible hospitals. Go to a government hospital that has a sleep lab and a medical certificate that confirms the need for CPAP therapy.mightAble to withdraw social security which can be withdrawn no more than 20,000 baht, as well as the right to withdraw civil servants

How to cure snoring because breathing through the mouth while sleeping?

There are actually many causes of snoring. Snoring due to breathing through the mouth is snoring due to blocked nasal passages. Usually when we breathe The breath will run through the nose. enters the nasopharynx, throat, larynx and into the lungs If the breath follows a normal passageway, no sound will be produced. Causing the wind to run along the normal corridor not enough Your body will respond by opening your mouth to breathe. When the wind rushes in 2 ways, both through the mouth and through the nose, it will collide with the throat. wind neck wall The uvula and soft palate vibrate. a snoring sound It is advisable to see a snoring doctor to check for blocked nasal passages. which the doctor will be able to find a way to treat the root cause

I'd like you to recommend me a doctor who specializes in snoring.

See the list of doctors and hospitals here -> click

How to choose a mask?

If you can breathe through your nose normally, it is recommended to use it.Nasal mask There will be 2 models to choose from: silicone and gel. The silicone type is more popular because it is easy to use, light weight, rarely leaks air. and do not need to be tightened very tightly But silicone can cause pressure marks more easily. The gel type is heavier. and can cause air to leak easily, therefore must be tightened more tightly than silicone The advantage is that the gel is softer. Rarely does it cause pressure marks. But the disadvantage is that the gel part tends to tear easily causing the gel to leak out.

In case of mouth breathing mainly due to blocked nasal passages or a person who sleeps with his mouth open It is recommended to use asA mask that covers the mouth and nose or Full Face mask which also has both silicone and gel forms as well

In addition to the two types of masks mentioned above, there are alsoNasal mask or nasal pillow mask as well, in which the details can be seen in the article onChoosing a CPAP Mask Type next

What is the difference between a nasal mask and a nasal insertion mask?

Nasal mask is standard. which most people use and suitable for those who start using the machine for the first time Its use may be slightly more uncomfortable than the pillow mask, but it can be used with high air pressure. The nasal type is more comfortable because there is less pressure on the face. But the problem is that there is a leak much easier, especially those who use high air pressure. And not suitable for people who easily irritate the nasal passages or allergy Because it will release air directly into our nostrils, it may be more irritating than the nose cover type.

Can both nasal masks and nasal masks use the same hose?

All of our masks, whether nasal mask, pillow mask or full face mask, can use the same tube.

Can the pipes and masks be picked up by the agency? And if buying a new device, it takes how many years apart to be able to withdraw the agency again?

I'm sorry for late reply. Now civil servants can use the right to claim the mask. which can be reimbursed 1 set per year and can be reimbursed no more than 4,000 baht. As for the purchase of a new cpap machine In the event that the machine is broken and cannot be repaired, it can be replaced every 5 years. Regarding the reimbursement, our staff can give advice and walk about the reimbursement documents with the hospital. Thank you.

I have been using RESmart for almost a year now. Data download time will take a very long time. I don't know what to do.

RESmart CPAP / Auto CPAP machines can record machine usage data for up to 365 days. However, if the machine has been used for more than 6 months, the data in the machine's built-in memory will gradually increase. Because the machine will keep a record of our usage every night that is used. This may result in downloading to your computer taking longer than usual. The solution for us to clean the data inside the machine every 3-4 months with the following methods.

  • Download the latest data to your computer.
  • Write down the settings of the machine on a piece of paper as deleting this information will cause the settings to be lost. For example, the pressure value is also reset. Therefore, users will have to reset all settings after clearing the data. The values to take note are: Init P, APAP P, Ramp, Max APAP.
  • Access the User Menu by pressing and holding the Ramp Button ( ) located to the right of the On/Off button for about 5 seconds while the machine is turned off. (But plugged in) until the screen shows the word Heater.
  • Press the (+) button to scroll to the Date menu to see the display showing the current date (YY MM DD).
  • Press the Ramp Button 1 time to enter the Year menu and then press the (-) button until Year = 2097, then press the Ramp Button 1 time.
  • Enter the Month menu and set Month = 07 by using the (+) / (-) button, then press the Ramp Button 1 time.
  • Enter the Day menu and set Day = 01 by using the (+) / (-) button, then press the Ramp Button 1 time.
  • The screen will enter the Hour menu, press the On/Off button (red center) 1 time, then the device will return to display normal screen (stand by) to complete the procedure.
  • Rework all settings as noted earlier: Init P, APAP P, Ramp, Max APAP.
note
  • The next download, press the Download button in the RESmart program, then the program will ask if you want to update the data on the original file or not (Would you want to update this patient archive?), press Yes. will be added to the original file. Whereas the previous data that you have already downloaded remains intact.
  • It only deletes usage data. Accumulated hours and days of use will remain.

What is the difference between Uwish and Transcend?

Uwish (Regular-sized device – focused on home use)

  • It is larger and heavier (about 1.5 kg).
  • There is an LCD screen to clearly show the settings.
  • can set various directly through the device screen
  • Provides softer flow
  • the sound is quieter
  • Suitable mainly for home use.
  • no backup battery must be used by plugging in the power all the time only

Transcend (small device – focus on portability)

  • Smaller and lighter (about 360g)
  • no display screen settings must be done via computer only
  • Flow is stronger at the same pressure. Because the motor that generates air pressure is smaller Most of the patients with large stature overweight If you tend to use strong winds, you'll like Transcend more.
  • louder
  • Suitable for frequent travellers. focus on off-site use because it is more convenient to carry
  • Can be connected to a backup battery, while RESmart must be used by plugging in the power only.

Other than that, there are all the same features, such as a system to reduce exhalation resistance (RESlex in RESmart and EZEX in Transcend), Ramp time, usage data can be stored and printed as a report, 3-year warranty, etc.

In case of weight loss Do we need to adjust the air pressure down?

If it's an Auto machine, you don't have to do anything. because the machine automatically adjusts the air pressure But if using as a manual model, you have to try to adjust the air pressure by yourself by 1 cmH2O, then download the results from the machine to see if the AHI value is more than 5 or not. If not more, try to reduce the pressure again and check the value. AHI Keep watching this until the AHI value starts to exceed 5, then stop adjusting the voltage. In addition, if adjusting the air pressure down to the lowest pressure of 4 cmH2O and finding that the AHI value is not more than 5, it can be considered to stop using the machine.

If I lose weight from the original to 10 kilograms and become thinner, do I still need to use the cpap machine?

This one cannot be known for sure. The surest way is to confirm with another sleep test to see how much snoring and sleep apnea have decreased, for example if your AHI (Apnea Index) falls below 5 breaths per hour. The doctor may diagnose and stop using the machine.

Alternatively, try downloading the results from the cpap machine. If the pressure is running at the lowest value of 4 cmH2O all the time (it should be tested for a while to be sure) with the AHI not exceeding 5, the machine can be stopped.

Or another way, simple but not very accurate. That is, try to stop using the device. Then look at the symptoms, for example, let the person notice whether there is a sound of snoring or stopping breathing. Did you wake up with a headache? In the middle of the day, I feel like I'm not full. Are you asleep or not, etc.

Can the CPAP machine be disbursed from government service?

The CPAP machine can be disbursed for 20,000 baht. The purchaser must be a civil servant under the Comptroller General's Department. The prescription is issued by a doctor from a government hospital. If you buy a CPAP with us, we can process the paperwork with the hospital for you. You just bring complete documents from us to withdraw with your agency.

Additional information:

For government officials / pensioners / state enterprise employees And related persons with rights such as parents, spouses (children-daughters who are not over 20 years old) can exercise the rights as follows:

  • Able to reimburse sleep analysis fee (Sleep Test) according to the right (7,000 baht)
  • Able to reimburse the treatment machine (CPAP) according to the right (20,000 baht) in case the machine cannot be repaired. Can be replaced every 5 years
  • Able to reimburse for one set of nose or mouth masks that can be used with CPAP machines (4,000 baht) per year.

What is the difference between Auto and Manual (constant pressure)?

The Auto CPAP or Auto-adjusting CPAP machine automatically adjusts to the proper air pressure for us throughout the night. We just set the pressure range, such as 5-15 cmH2O, etc. The device will supply air pressure according to our breathing conditions, for example, while the pressure device is at 5, then we have sleep apnea. or more severe snoring The machine will calculate and pay higher pressure to 6 or 7, etc.

Manual CPAP machines will give a constant pressure that we set all night, such as 8 cmH2O etc.

Normally, we will know the proper pressure level to treat snoring from doing a sleep test, which makes it possible to choose to buy a manual CPAP machine to use by allowing the machine to release the air pressure to the level that you want. we set Static all the time, but in the event that you do not do a sleep test or do not use a CPAP machine from a sleep test, it is recommended to use an automatic machine (Auto CPAP) because the machine will automatically find the appropriate pressure for us all the time. which we don't have to know the voltage value because the machine will find it for you Another advantage of automatic machines over manual machines is that you don't have to keep adjusting the pressure if there are changes in the future, such as increasing age and weight. Or on some nights that need more pressure than usual due to exhaustion from exertion, playing sports or drinking alcoholic beverages, etc.

Auto CPAP machine
strength:
– Automatically adjusts the appropriate pressure.
– less uncomfortable because the pressure is not high all night
- Easy to maintain, no need to constantly adjust the pressure setting
weakness:
– Expensive

Manual CPAP machine
strength:
- cheaper than automatic
weakness:
- more uncomfortable Especially if you want to work at high pressure.
- Have to keep adjusting the pressure setting

Is it necessary to use a humidifier?

A humidifier, or himidifier, is necessary if someone using a CPAP machine experiences dry throat or burning nose. This may be caused by using relatively high air pressure, such as 12 hPa (cmH2O) or more, or using it in a cold climate with less humidity in the air. For example, on the northern highlands, etc. However, in some cases, there may be such symptoms without the pressure being very high. This may be caused by nasal inflammation or allergies.

but for the most part In Thailand, humidifiers are rarely used as the weather in our country is rather humid. However, it's best to look at yourself first. That is, if using the machine and having a dry throat or burning nose It is recommended to find a humidifier to use more.

What is the difference between CPAP and BiPAP machines?

CPAP = Continuous Positive Airway Pressure is a compressed air compressor to widen the airways to treat snoring and sleep apnea byThe level of air pressure released is equal in both inhalation and exhalation. Regardless of whether the machine is manual or automatic, if it is a manual (fixed pressure) machine, the pressure will be the same throughout the night. But if it's an Auto machine, the pressure will keep changing according to our snoring condition. But the pressure will be the same in the inhalation and exhalation.

machine part BiPAP (Bi-level Positive Airwar Pressure) It is a 2-stage air compressor.Can set the air pressure level in the inhalation and exhalation strokes to have different values For example, while inhaling, the pressure is 15 cmH2O, while exhaling, the pressure is 6 cmH2O, etc. It is used for people who suffer from snoring or sleep apnea that requires a high treatment pressure, such as 15 cmH2O or more. Set the exhalation pressure to be low, making it easier to exhale. The BiPAP can also be used as a ventilator in patients with other respiratory diseases such as emphysema. weak lung muscles or pharyngeal patients, etc. Most BiPAP machines can be converted to CPAP mode.

Suggest more articles:
What is a CPAP machine?
What is a BiPAP machine?
What is a Ventilator?

Interested in testing the device but living in other provinces I don't know what to do.

In the event that you want to try the device but live in other provinces We have a service to deliver the device to your home for a free 7-day trial, with a deposit of 3,000 baht, and we will deliver it for free. (The user is responsible for shipping the device back to us.) If you have any questions during the trial, please contact us. We are always happy to give advice. When the way has already received the device back, we will return the deposit to you in full. Or if you decide to buy, you can deduct the deposit and the cost of the device.

The experimental process was simple. Just fill in Machine Trial Request Registration Form After that, staff will contact you back to inform details and make an appointment to send the device to you.

I want to know the terms of the warranty for the device.

CPAP machine All of our models have a 3-year warranty. Parts BiPAP machine 2 years, excluding other accessories such as masks, air ducts, filters.

How should I clean my Cpap machine? Is there any part that can be removed to wash with water?

Maintenance

– Wipe the mask every morning. By using a cloth or tissue moistened with water mixed with shampoo or mild soap. (Do not use hot water) Wipe and rub gently on the parts that are in contact with the surface to remove oily stains. then wipe it off with a dry cloth
– Wash the air ducts at least once every 1 week with plain water (not hot water) and let them air dry.
– Change the air filter every 2 months or less if the filter is found to be very dirty. which the user can unpack to see at any time To order a new filter, contact the company at 02-462-6441 or 082-2233-710.
– The machine, use a dry cloth or a damp cloth to wipe around, do not wash with water.