Details of after-sales service in case of purchasing the device through the hospital

  • Schedule for the return of the device in case of problems after making the purchase within 7 days
  • 3 year warranty on the CPAP machine
  • Channels to contact the after-sales service department:
    - phone : 091-003-0209, 02-462-6441, 02-462-6442
    – Line : @nksleepcare
  • The company's internal system will set a reminder for the staff to call the patient. When the machine reaches the round that should be taken to check the equipment
  • Additional services:
    – Free ozone sterilization and bacteria service, unlimited number of times at the service center. throughout the service life
    – Service to check machine voltage and load results for free, unlimited number of times. at the service center throughout the service life
    – Free spare device lending service while the purchased device is under maintenance.

Conditions for after-sales service

  • Service hours: Monday - Friday from 9:00 AM to 5:00 PM.
  • When troubleshooting software problems The staff will Remote Login to the customer's computer via the internet.
  • Customers can bring the device to service by themselves. or delivered to the company The company will provide a service to check the machine. without charge
  • If you want the staff to provide service outside the premises The company will charge a service fee of 800 baht per time (only in Bangkok and its vicinity).
  • In the event that the machine has a problem and cannot be corrected through telephone advice or via Remote Login, the customer must send the device back to the company for inspection and correction. If the machine is still in the warranty period There will be no cost But if the machine is out of warranty period The company will estimate the cost for customers in advance. Before repairing Note - If you want the service company to pick up and deliver the machine from the customer's house (Only in Bangkok and its vicinity) The company will charge a delivery fee according to distance.
  • The company reserves the right to provide services only to customers who purchase devices from the company. Or the company's dealer only